Frequently Asked Questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Our goal is for every customer to be 100% satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. A full refund is available within 30 days. Refer to complete refund policy.
Where are your products manufactured?
Our products are manufactured locally in Orange County, CA. We carefully select our manufacturing partners to ensure our products meet the highest quality standards.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What does the Soap feel like?
It feels smooth and gentle, giving you a clean finish without that tight, dry feeling most cleansers cause. Try it in your routine and feel the difference from the first wash.
Is the Salve thick or greasy?
No, it absorbs quickly and leaves your skin soft, hydrated, and comfortable without shine. Use it daily to keep your skin hydrated without the heaviness. It’s a barrier-focused lotion, not a balm or ointment. It absorbs quickly into the skin without leaving a sticky film. The emollient blend of rice bran oil, meadowfoam seed oil, hyaluronic acid, niacinamide, and aloe—gives a soft, hydrated finish that works for both daytime and nighttime use.
Why is there silver in it and how does Microsilver BG work?
MicroSilver BG is medical-grade silver with particles large enough to stay on the skin’s surface. It helps keep the skin’s environment balanced and calm, supporting a healthy barrier while reducing irritation triggers. The formula doesn’t disturb your microbiome the way harsher antibacterial ingredients can.
Will the Soap dry out my skin?
No, it won’t—this formula cleans without stripping essential moisture, so your skin stays comfortable. Switching to Silver Seas means choosing a cleanser that respects your barrier instead of breaking it down or fighting against it.
Can I use both every day?
Yes, both products are gentle enough for daily use and help your skin stay steady and calm over time. Make them your morning-and-night routine for healthier-feeling skin.
How long until I see results?
Most people notice softer, calmer skin in a few days, with better balance showing within one to two weeks. Stick with it consistently for the best results.
Does it help with breakouts or redness?
It doesn’t treat medical issues, but it keeps your skin calmer and less irritated, which helps it look better overall. Use the duo to support your skin while it heals and resets.
Can I use it with other skincare products?
Yes. The combo plays well with other routines. If you’re using strong actives (like retinoids or acids), the Soap + Salve can help offset dryness or irritation. If your routine is already crowded, you can even replace several products (i.e.) cleanser, toner, serums, and moisturizers—with just these two steps.
Will the soap remove sunscreen, sweat, or makeup?
Yes, the surfactants used in the formula break down oils, sunscreen, and makeup while remaining gentle. If you wear heavy waterproof makeup, you may need a makeup-remover first, but most clients get a full clean with one wash. Use it after workouts or long days to reset your skin gently.