Refund policy

At Silver Seas, your skin’s health and satisfaction are our top priorities. We stand behind the quality of our products and proudly offer a 30-Day 100% Satisfaction Guarantee.

Satisfaction Guarantee

If for any reason you are not fully satisfied with your Silver Seas product, you may request a refund within 30 days of your purchase date.

To submit a claim, please contact us at:

📧 support@silverseasskincare.com

or complete our customer service/contact form.

Eligibility

Our satisfaction guarantee may be claimed once per customer, defined by the combination of customer name and shipping address.

You must provide the following:

• Proof of purchase (order confirmation, receipt, or invoice)

• Your order number and contact information

Refund Details

Once your claim is reviewed and approved:

• We will issue a refund for the full purchase price, plus any original shipping costs paid.

• Refunds will be processed to the original method of payment.

• Please allow 3–7 business days for the refund to appear on your statement, depending on your bank or payment provider.

Exclusions

• The satisfaction guarantee cannot be applied more than once per customer.

• Refund requests submitted after 30 days from purchase will not be eligible.